Working with Donny

While most of our clients come to us after realizing they need to maximize the potential and power of their website, we have the same focus and goal for all - to provide honest work, personalized attention and unique solutions that meet and exceed your expectations.

We take great pride in delivering web solutions that are cutting-edge and follow best practices and guidelines. All our projects are validated to conform to Web Standards before they are declared complete (unless the client requests otherwise).

Contact Channels

Support is provided via web-tickets, email and telephone depending on the nature of the problem. For customers covered by a pre-paid application and module maintenance subscription, there is no additional charge for resolving application and module issues. Otherwise, support services will be billed at the prevailing hourly rates.

Office: +7742724113
Mobile: +9782275499
Other/General Inquiries Form

Hours of Operation

The regular work schedule is between 9am and 6pm Eastern US time. Emergencies will receive attention outside these hours, and where a quick resolution is not possible, they will be handled the following business day.

Response Time

Issues and tickets logged in the Support system will be reviewed within four (4) hours. The initial response will provide information on preliminary troubleshooting and schedule availability. There can however be no guarantee on the amount of time it will take to resolve the issue. If a problem is deemed to be beyond my abilities and skills after troubleshooting, you will be informed of this fact and given suggestions of avenues to pursue.

* Custom Theme & Feature Development

Implementation of your custom look & feel and custom integration with your legacy applications will require scoping and billing at an hourly rate.